CSS Guides

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Guides and FAQs to Help Navigate the Customer Self Service (CSS) portal and Digital Application Process.

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CSS FAQ - Most frequently asked questions about the Customer Self Service (CSS) portal.
How to Register for a CSS Account - Step by step guide on how to register for your CSS Account.
How to Apply for Permits in CSS - Step by step guide on how to apply for permits (registration required).
How to Pay Your Invoice - Step by step guide on how to search for and pay your invoice.
How to Check the Status of Your Permit in CSS - Guide on how to check the status of your permit through your CSS dashboard.
How to Schedule/Cancel an Inspection - Step by step guide on how to schedule your inspection in CSS and how to cancel it.
Applications & Information - This page provides you with a comprehensive list of the permits and services we offer at the City. Here you can find information such as fees, submittal items required, and fillable forms related to each application.
Discretionary Permit Document Submissions Standards - Guidelines for submitting plans associated with building permits and the discretionary planning process.
How to Create a Permit Template in CSS - Step by step guide on how to apply for permits. Useful if you will be applying for the same permit more than once over time (registration required).
How to Request a Copy of Building Plans - Step by step guide on how to request a copy of building plans.
How to Use the Map Feature - Learn how to use the Map feature to see what development is going on in your neighborhood (registration not required).
How to Resubmit Your Files - Step by step guide on how to resubmit files after a failed review.
How to Submit a Revision - Step by step guide on how to submit a revision after a permit has been issued.
How to Renew Your Business Registration - Step by step guide on how to renew your business registration and pay your renewal fee.
How to Print Your Permit in CSS - Step by step guide on printing your permit.
How to Download Your Approved Plans in CSS - Step by Step guide on how to download your approved plans.